Shipping policy
Shipping Policy
At Evoria Naturals, we're committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery
We currently deliver throughout South Africa.
Estimated delivery times:
- Gqeberha: 1–2 business days
- Major cities: 2–5 business days
- Outlying areas: 3–7 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
Local Delivery
We offer local delivery within Gqeberha.
Free local delivery is available on qualifying orders as advertised on our website.
Order Tracking
Once your order has been dispatched, you will receive tracking information (where available) so you can follow your delivery.
Incorrect Delivery Information
Please ensure your delivery details are correct before completing your purchase.
Evoria Naturals cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged Parcels
If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and include photographs so we can assist you promptly.