Shipping policy

Shipping Policy

At Evoria Naturals, we're committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

We currently deliver throughout South Africa.

Estimated delivery times:

  • Gqeberha: 1–2 business days
  • Major cities: 2–5 business days
  • Outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Local Delivery

We offer local delivery within Gqeberha.

Free local delivery is available on qualifying orders as advertised on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information (where available) so you can follow your delivery.

Incorrect Delivery Information

Please ensure your delivery details are correct before completing your purchase.

Evoria Naturals cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged Parcels

If your parcel arrives visibly damaged, please notify us within 48 hours of delivery and include photographs so we can assist you promptly.