Refund Policy

At Evoria Naturals, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns of unused, unopened, and sealed products within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all seals intact.
• Be accompanied by proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with, unless they are faulty or were supplied incorrectly.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

If your claim is approved, we will arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for your refund to reflect, depending on your payment provider.

Return Shipping

If the return is due to an incorrect or faulty product supplied by Evoria Naturals, we will cover the reasonable return shipping costs.

If you are returning a product for any other eligible reason, the return shipping costs will be your responsibility.

Need Assistance?

If you have any questions regarding your order or our return process, please contact us via our website or WhatsApp.

Thank you for choosing Evoria Naturals.